- Please select the desired size and color from the product details page, enter the purchase quantity, and click the "Add to Cart" button. ↓
- When you have finished adding all the items you want to purchase to the cart, click the cart icon (illustration of a bag) on the top right of the page. The cart screen will open with a list of items you have added to your cart. ↓
- Below the list of items in the cart, there is a "Proceed to checkout" button. From here, the purchase procedure differs depending on the payment method. Please refer to the payment method you use.
User Guide
On this site, you can choose a payment method from credit cards, electronic money such as Apple Pay, and cash on delivery.
*Please note that the payment method cannot be changed after the order is completed.
Accepted payment methods
Electronic money such as credit cards / Apple Pay can be used.Are there any other charges besides the product price?
A nationwide shipping fee of 550 yen (including tax) will be charged. l*Free shipping for purchases of 11,000 yen or more (including tax).Can you issue a receipt?
Please use the order statement, which is included with the product delivery, as a receipt.About the shipping company
The ordered products will be shipped by "Sagawa Express".
You cannot choose a delivery method other than Takkyubin, such as another delivery company or Hikyaku Mail.
about shipping cost
Customers with a total order amount of 11,000 yen or more including tax will receive free shipping.For those who pay less than 11,000 yen including tax, the shipping fee is [550 yen including tax] nationwide.
About shipping products
- Credit card: After confirming the credit card company, we will usually ship within 1 to 7 business days.
- Electronic money: After confirmation by the management company, we usually ship within 1 to 7 business days.
* Depending on the number of orders and product availability, it may take longer than the above to ship.
How to check delivery status
After the product has been shipped, we will send you a "shipment completion email".
Please check the "Inquiry Invoice No." included in the email.
About change of delivery address
You can change the delivery address before the "order confirmation email" is delivered. Please contact us from the "Contact Us" form.
We accept returns/exchanges if the conditions for returns/exchanges are met. Please see below for conditions for returns and exchanges.
Please contact us from the inquiry form within 8 days including the date of receipt of the product (delivery completion date).
- The product has never been used (just trying it on is fine)
- A state in which accessories such as price tags and tags have not been removed from the product.
- Products with packages (bags, boxes, etc.) that are not lost or damaged
- Not repaired, washed or cleaned
- When the product arrives, there is a defective part such as dirt or tears.
- I have the delivery note
- Products purchased on our site
If the product received is defective or incorrectly delivered
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If you wish to return the product
We will return or refund the shipping and handling fees at our expense. Sorry to trouble you, but please contact us from the "inquiry form" within 8 days from the arrival of the product. We will guide you on how to return or refund.
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If you wish to exchange
We will exchange the product at our expense. Sorry to trouble you, but please contact us from the "inquiry form" within 8 days from the arrival of the product. We will inform you about the exchange method.
Click here for details on returns and exchanges →
Returns and exchanges for customer convenience
We accept returns and exchanges only for products that can be returned or exchanged. In that case, the customer will be responsible for the shipping fee for shipping the returned or exchanged product and the handling fee for the refund.
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If you wish to return the product for your convenience
Please contact us from the "Inquiry Form" within 8 days from the arrival of the product. We will inform you about the return method and refund.
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If you wish to exchange for your convenience
Please contact us from the "Inquiry Form" within 8 days from the arrival of the product. We will inform you about the exchange method.
1-1-10 Nunobikicho, Chuo Ward, Kobe City, Hyogo Prefecture
Isum Co., Ltd. EC Division
The refund method depends on the payment method used when placing the order.
credit card payment
You will receive a refund from your credit card company.*The time it takes for the refund to be refunded varies from one to two months depending on the card company. Please check with your credit card company for details.
Electronic money settlement
It will be refunded from the electronic money company. For details, please check with your electronic money company.About product photos
We strive to express the colors of the products on this site as close to the actual product as possible, but depending on the settings of your monitor and browser, there may be differences in color. Thank you for your understanding.
About product size
The size notation on the product page is measured by spreading the product on a horizontal flat table and measuring the outer dimensions.
Depending on the design and elasticity, there may be more errors than the above. Thank you for your understanding.
I can't find the product I saw in the store
Some products may differ between our online shop and actual stores. Thank you for your understanding.
About restocking schedule of out of stock items
The stock is undecided, but it may be restocked.
Regarding the possibility of missing items
We will prepare the product after the delivery of the "order confirmation email", so we apologize for any inconvenience this may cause. If the product is out of stock, we will contact you. In that case, items other than missing items will be shipped after receiving your reply. Thank you for your understanding.
Inquiry contact
If you have any questions about products, purchase methods, shipping, etc., please contact us from the following.
Inquiry formAbout replying to inquiries
Inquiries received on business days (excluding weekends and holidays) will be answered within 1 to 2 days. Inquiries received on Saturdays, Sundays, and holidays will be answered within 1 to 2 days from the next business day.
*It may take several days to reply depending on the number of inquiries and the content of the question. Please note.